Privacy Policy
Tykar Group LLC (“Tykar Group”, “we”, “us”) operates AI phone agents for ground transportation operators. This policy explains what we collect when you call one of those operators or receive a text message from us on their behalf, how we use it, and the choices you have.
Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the exceptions below relate to providing the service itself: information may be shared with subcontractors in support services, such as our telecommunications provider and customer service providers. We do not sell, rent, or trade mobile phone numbers, and text message originator opt-in data and consent are never shared with any third party except as required to deliver the message.
Information we collect
When you call a transportation operator that uses our platform, we collect and process:
- Your phone number, as delivered by the telephone network, and any name or contact details you give during the call.
- An audio recording and a written transcript of the call, where the operator has recording enabled. Where the law of your jurisdiction requires it, the agent tells you at the start of the call that it may be recorded.
- The details of your trip request — pickup and drop-off locations, date and time, passenger count, vehicle type, and the price quoted.
- A mobile number you provide on the call so that a quote, confirmation, or trip notification can be sent to you by text, together with a record of your consent and the delivery status of each message.
We do not ask for and do not knowingly collect payment card numbers, Social Security numbers, or government identifiers through the phone agent.
How we use it
- To answer your call, quote your trip, and pass your booking to the operator.
- To send the text messages you asked for on the call.
- To show the operator their own calls, recordings, transcripts, and bookings in their dashboard.
- To operate, secure, and improve the service, including reviewing calls for accuracy and diagnosing faults.
- To meet our legal, tax, and regulatory obligations.
We do not use your information to build advertising profiles, and we do not sell personal information.
Who we share it with
We share information only as needed to run the service:
- The transportation operator you called
- They receive your call, trip details, recording, and transcript, because they are the business you contacted and they fulfil the trip. Their own privacy practices govern what they do with it.
- Service providers
- Our telephony carrier, speech-recognition, text-to-speech, and language-model providers, and our cloud hosting provider. They process information on our instructions and are not permitted to use it for their own purposes.
- When the law requires it
- In response to a valid legal process, or where disclosure is necessary to protect our rights, safety, or property.
How long we keep it
Call recordings, transcripts, and trip records are retained for as long as the operator’s account is active, and are deleted on request or within a reasonable period after their account closes. Records we must keep for tax, billing, or legal reasons are retained for the period the law requires.
Security
Information is encrypted in transit, access is limited to staff who need it to operate or support the service, and each operator can see only their own data. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices
- Text messages. Reply STOP to any message to stop receiving them, or HELP for assistance.
- Recording. If you would rather not be recorded, tell the agent and ask to be transferred to a person, or ask the operator to handle your booking by another means.
- Access and deletion. Email us at support@tykargroup.com to ask what we hold about you, to correct it, or to ask us to delete it. We will give you a postal address on request. Where a request concerns a particular operator’s records, we will work with that operator to answer it.
Children
The service is for business use by transportation operators and their customers. We do not knowingly collect information from children under 13.
Changes
We will post any change to this policy on this page and update the date above. Material changes affecting text messaging will be reflected before they take effect.
Contact us
Tykar Group LLC
San Clemente, California
United States
Email: support@tykargroup.com
Phone: (615) 727-7622